Temporary Work Experience

Part-Time Administrative (temporary)

This position will support employment and training programs for un/underemployed adults and dislocated workers under various grants.  Supervision is received from a Workforce Services Manager.

Essential Duties and Job Responsibilities

• Assist in creating new programs, training cohorts designed to meet Workforce Development Board and department goals

• Assist in developing a strategic outreach plan, and coordinate and conduct information sessions and outreach events to promote employment and training services

• Conduct intake and initial assessments of service needs; provide assistance to customers in accessing programs and services; assess eligibility; provide appropriate referrals to programs and services as a result of intake assessment

• Input data and notes to maintain participant files

• Assist with inquiries and referrals from partnering agencies, community members, and businesses to support programming

• Perform other related duties as required

Qualifications and Requirements

• Intermediate Digital Literacy Skills

• Unemployed for the last 13 weeks or longer or employed part-time at below self-sufficient wages

Summary:

The Administrative Assistant plays a crucial role in supporting daily business operations, handling a diverse range of administrative tasks, data and order entry, and customer service responsibilities. This position requires strong organizational skills, problem-solving abilities, and the capability to manage multiple priorities in a fast-paced environment.

The ideal candidate will develop a deep understanding of RCI Custom Products' offerings, shop capabilities, and production processes. They must be able to troubleshoot and resolve customer concerns efficiently and independently, including issues related to order processing, delivery, shipping, product quality, and other customer inquiries.

Must be bondable.

Qualifications:

• Strong interpersonal and communication skills (both written and verbal)

• Professional and courteous telephone demeanor

• Ability to multitask and meet changing deadlines

• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and email systems

• Proficient typing skills

• Ability to work independently with minimal supervision

• Excellent problem-solving and research capabilities

• Experience with Accounts Payable (AP), Accounts Receivable (AR), and C&C systems

• High attention to detail with a strong focus on accuracy

• Highly organized, adaptable, and able to prioritize tasks effectively

• Ability to maintain confidentiality of sensitive company and employee information

• Bilingual (Spanish) is a plus

Key Responsibilities:

1. Telephone & Customer Communication

• Professionally answer and direct incoming calls, ensuring excellent customer service and proper issue resolution.

2. Administrative & Office Support

• Assist the Office Manager with mail distribution, AP, AR, credit and collections, literature requests, and marketing tasks as needed.

• Provide administrative support for various projects and general office tasks.

• Assist with bookkeeping, commissions tracking, payroll processing, and associated record-keeping.

3. Order Entry & Processing

• Accurately enter online and internally quoted orders into the system.

• Ensure proper follow-through on all order entries.

• Attach necessary shop drawings for fabrication and create corresponding work tickets.

• Generate parts lists and track budgeted hours and costs.

• Process credit card payments and maintain knowledge of Maryland sales tax and exemption requirements.

4. Customer Service & Issue Resolution

• Process and log RMAs (Return Merchandise Authorizations), reworks, and order cancellations.

• Track and resolve delayed shipments.

• Handle and resolve customer concerns related to products, orders, or service issues.

• Manage customer literature requests and ensure timely fulfillment.

5. Product & Company Knowledge

• Develop and maintain a thorough understanding of RCI Custom Products’ offerings.

• Gain expertise in shop capabilities and production processes.

• Understand required product connectors and configurations.

6. Additional Duties

• Perform other responsibilities as assigned by management.

Why Join RCI Custom Products?

This role offers an opportunity to work in a dynamic environment where attention to detail, customer service, and operational excellence are valued. The ideal candidate will have the chance to develop their administrative skills while gaining industry-specific knowledge in a collaborative setting.