Temporary Work Experience

Part-Time Administrative (temporary)

This position will support employment and training programs for un/underemployed adults and dislocated workers under various grants.  Supervision is received from a Workforce Services Manager.

Essential Duties and Job Responsibilities

• Assist in creating new programs, training cohorts designed to meet Workforce Development Board and department goals

• Assist in developing a strategic outreach plan, and coordinate and conduct information sessions and outreach events to promote employment and training services

• Conduct intake and initial assessments of service needs; provide assistance to customers in accessing programs and services; assess eligibility; provide appropriate referrals to programs and services as a result of intake assessment

• Input data and notes to maintain participant files

• Assist with inquiries and referrals from partnering agencies, community members, and businesses to support programming

• Perform other related duties as required

Qualifications and Requirements

• Intermediate Digital Literacy Skills

• Unemployed for the last 13 weeks or longer or employed part-time at below self-sufficient wages

Position Summary:

Welcome visitors and answer incoming calls in a warm, pleasant, and professional manner. Maintain a clean and neat reception area, handle specific resident and visitor services.

Routine Functions of the Positions:

• Provide a welcoming environment for residents, coworkers, and all visitors to the facility

• Possess and maintain knowledge of the facility, benefits, services provided, the customers, and employees.

• Greet visitors courteously and direct them to the appropriate area or personnel and answer routine questions.

• Operate paging/telephone system as required.

• Answer incoming calls, both internally and externally, in a warm, pleasant, and professional manner

• Take detailed messages when appropriate and ensure that messages are relayed promptly to the intended person.

• Ensure that the reception areas are clean, neat, and inviting

• Prepare outgoing facility mail for pickup

• Opens, stamps, sorts and distributes incoming mail for departments

• Maintain current listing of residents and coworkers

• Reports equipment malfunctions as soon as possible to appropriate personnel

• Maintains the maintenance book for repairs to facility

• Sells meal tickets to coworkers and reconcile the funds

• Organizes the necessary information packets for applicants and new coworkers

• Performs clerical functions associated with resident admission, discharges, and readmission.

• Responsible for typing, copying, faxing for all departments as requested

• Accepts deliveries and ensures they are moved to the correct location

• Deliver packages to resident rooms

• Restock and organize copy paper

Critical Success Factors

• Exhibits a positive customer service attitude which includes respect, friendliness and willing ness to assist others, and a consistent completion of job duties

• Engages in good grooming habits and professional conduct toward residents, families, and coworkers

• Displays personal initiative to complete work without constant supervision, by reliable attendance and by taking responsibility to address work related problems with the proper individuals

• Communication skills that include careful listening, thoughtful responses, and accurate reporting to appropriate people

• Commitment to confidentiality that pertains to both resident and coworker information

• Demonstrates skill in judging the importance and urgency of events

• Displays skills in operating and using office equipment, such as copier, fax machine, postage meter, etc.

Work Environment

• Must be comfortable working in our pet-friendly environment.

• In a typical eight-hour day, the coworker will:

• Stand/walk the entire campus up to two hours

• Sit up to eight hours a day

• Frequently support up to 30 pounds

• Frequently lift/carry up to 50 pounds

• Frequently kneel, bend, and reach

Minimum Qualifications:

• High School diploma or GED preferred.

• Good organization skills.

• Mature, cheerful personality.

• Able to operate office equipment including copier, fax machine, postage meter, etc.

• Must be able to communicate the English language effectively both orally and in writing, and comprehend the same